Course Description

The EHL Education group has been serving up excellence in hospitality and education since 1893 when its flagship institution became the world’s first hotel school, founded by Jacques Tschumi. Over the past 125 years, the hotel school (EHL Ecole hôtelière de Lausanne) grew into a thriving international university with a consulting branch and academic partnerships, under the ownership of the EHL foundation. The growth and diversification of our activities lead to the creation of EHL Education Group, to allow greater synergies between these academic and business structures. The EHL Education Group has three campuses across the globe (Lausanne, Passugg & Singapore). Each school campus has its own unique offer of programs, services, and specialized activities in relation to the industry. EHL is always a step ahead of its time. From a small Swiss hotel school, EHL has evolved into an international group that offers a large and complete range of learning and business solutions. To augment the level of excellence in hospitality worldwide, our Group produces research projects, offers consulting services, nurtures startups and generates an important innovation pipeline. Above all, EHL is a state of mind, based on our forward-looking values and vision. EHL consistently ranks among the world’s leading universities for hospitality management earning multiple awards (#1 University in Hospitality & Leisure Management, 2020 & 2019, Best Hospitality & Hotel Management School in the World, 2019 & 2020) for outstanding excellence based on criteria such as academic quality, employer reputation and contributions to academic research. EHL Group has also received numerous awards recognizing its qualities as an employer and international company, which includes an award for the Top 50 Education Companies by the Global Forum for Education and Learning, Dubai, 2019. An integral part of the EHL Group is its consulting branch EHL Advisory Services, formerly named Lausanne Hospitality Consulting (LHC), this branch was created as EHL’s internal training resource in 1967. It provides business consulting services and tailor-made training programs for hospitality business and other organizations, and it offers education development services and certification for hospitality learning centres worldwide. With a team of leading subject experts, we develop applicable, innovative solutions that help businesses, institutions and governments around the world to prepare for future excellence with a commitment to academic rigour, service culture, people development and quality assurance. Our learning solutions and courses under this branch are designed leveraging the deep expertise of the knowledge base of EHL's subject matter experts and using relevant industry experts. The amalgamation of these components brings a tremendous amount of practicality and applicability to the components of the solution and courses. As part of our ambition of imparting knowledge and competencies to a million individuals worldwide, we have collaborated with CII GEKO to bring you some of our signature courses. We look forward to positively impacting your learning and professional journey through these courses. “The single biggest problem in communication is the illusion that it has taken place”- George Bernard Shaw Effective Communication is a mandatory skill for any individual. Not only does it contribute to their professional growth, but also leads to their personal development. The benefits of effective communication are countless- free flow of information, empowerment, building relationships and trust, increased productivity, higher employee morale to just name a few. A large portion of our lives is spent communicating with others. Sharing your thoughts and understanding another person’s thoughts are essential skills for functioning in any professional work environment By the end of this course, you will be able to have an understanding of the following - Knowledge 1. Explain the value of a Communication Model 2. Define how to state and articulate your views 3. Explain the skill of active listening 4. Identify the right questioning techniques 5. Recognize the ACBDE model for written communication 6. Understand the STAR model for Presentation skills Competencies 1. Demonstrate the appropriate skills to Communicate effectively with their Customers 2. Apply the skill of Active Listening during interactions with Customers. 3. Inquire to drill down to a deeper level of Response when asking questions to their Customers 4. Apply the “ACBDE” model for written communication 5. Use your Presentation design and delivery skills to become a STAR Presenter Mindset 1. Appreciate the impact Effective Communication can have in a professional and personal environment 2. Choose the right skills to Communicate with stakeholders 3. Construct written communication using the right elements